Client Support

Support is the heartbeat of every business—including ours—so we understand how important good help is to your business.

If you’ve purchased a laser from another supplier and can’t get support, or if you bought one directly from overseas and are struggling to find assistance, give us a call. We stock a wide range of spare parts for many makes and models of lasers, including Chinese-made machines, and we can help get your machine back up and running.

Our free call service at 1800 077 888 is available for your convenience—so please don’t hesitate to call, even from a mobile, if you need assistance. Resolving your issue is our priority, and we’ll get you back up and running as soon as possible.

Pulse Laser Systems uses a comprehensive job tracking system to monitor and manage your case every step of the way—from your first call to a successful resolution. We also maintain a detailed service history on your client file, allowing us to access past records and provide efficient support for any future issues.

Service Call Payment Policy Update

Effective 6 January 2026, all service call bookings will require upfront payment of the technician’s travel fee and one hour of labour prior to a technician attending site and commencing any service work.

This policy ensures prompt scheduling and efficient service delivery. Any additional labour or parts required will be invoiced separately following the service visit.

If you have any questions regarding this update, please contact our team for further information.

Support Request Form

At Pulse Laser Systems, we assist everyone—whether you purchased your equipment from us or not. We understand that your issue is urgent, and we’re committed to resolving it as quickly as possible.

We specialize in laser repair, service, and maintenance for laser welders, laser cleaners, laser engravers, and laser cutters. Whether you’re dealing with laser tube failures, mirror misalignment, power issues, or machines not turning on, our expert technicians can diagnose and fix the problem efficiently.

We help many clients each day, so please fill out the form below with your details, and we’ll call you as soon as possible.

Without a completed form, we won’t be able to assist you.

Name

Phone Number

Phone Number 2

Company Name

Operating Hours

Street Address

Suburb

State

Post Code

Machine Model

Message

File Upload

Remote Support and Training

TeamViewer is the tool we use to remotely access your system for diagnostics and support. It not only helps us troubleshoot issues but also allows us to provide remote training.

If an employee leaves and you need to train a new team member, we can assist remotely—saving you the cost of an on-site visit. Whatever the issue, call our team anytime for assistance.

We’re always happy to help. Just give us a call at 1800 077 888.