Client Support

Support is the heartbeat of every business, even ours, so we know how important good help is to your business.

If you have purchased a laser from another supplier and cant get help, or even purchased direct from overseas and can’t get help, then call us. We stock a large range of spare parts for many makes and models of lasers, including Chinese made machines and we can help get your machine sorted out when you have problems.

The majority of problems can be resolved over the phone and our free call 1800 077 888 number is active 24/7 for client convenience, so please call, even from a mobile, if you need to speak to us. If your problem can’t be resolved by phone then Gary or one of our technicians will need to come and visit your site and get you going again.

Often this can be on the same day but not always. Rest assured, getting your issue sorted is our highest priority and we will get you operational in the fastest possible time.

Pulse Laser Systems uses sophisticated job tracking software to make sure your situation is monitored and handled every step of the way from your first call through to a successful result. We keep your full service history on your client file so detailed data can be recalled in the event of any future issues.

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Remote Support and Training

TeamViewer is the tool we use to remote log into your System to help you. Not only can we use this as a diagnostic tool but also to provide remote training. So if employees leave and you need to have your new team trained we can help with that remotely saving you the cost of having a team member visit you. Whatever the problem call Gary and his team anytime for assistance. We are only to happy to help…1800 077 888